Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Our processing and handling time is on average 24  - 48 hours Monday through Friday from receipt of your order. Once shipped, it generally takes

•   3 to 5 days to arrive to your location in United Stated 
• If you Order  From Canada it will take 4 to 8 Days arrive to your location 

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available within one business day once your product has shipped.

When you receive your tracking number.

 

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied.

 

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have entered your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@knee-onproducts.com . If the address is wrong, we can only correct this within 24 hours from when you placed your order before it ships. We are not responsible for items shipped to an incorrect address if you do not notify us before the product ships.

 

 

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, occasionally a product might arrive damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

 

 I HAVE A QUESTION THAT WASN'T ANSWERED. CAN YOU PLEASE HELP?

 

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours. We can be contacted at  Contact@luminesceproductsllc.com