FAQs

Product Overview

• A knee sleeve is a support device for the knee that can be used for compression. Compression is non-invasive and can give effective relief and support to the knee. 

• The Knee-On knee sleeve can help increase blood circulation, decrease inflammation, and provide joint stability. It has straps, which are adjustable bands that can be used to wrap around the knee. These can be helpful for tendonitis, knee pain experienced by runners, and other conditions.

• Low Impact Activity: The Knee-On knee sleeve can be suitable for a variety of activities, but its appropriateness may depend on the specific activity and your individual needs. For activities like walking, weightlifting or light gym workouts, it can provide support, stability, and compression to the knee joint. 
• Moderate Activity: For sports and physical fitness, like jogging, basketball, soccer, tennis or cycling, it can help with reducing discomfort, managing minor injuries, and providing additional stability during dynamic movements. 
• High Impact Activity: For high impact activities involving jumping, running, or intense athletic movements, you should consult with a healthcare provider or sports medicine specialist.

Sizing and Fit

 How do I determine the correct size for my knee sleeve?

• For best fit: We suggest you order a size that is ½” inch bigger than your measurements . You can always use the Velcro Support Straps to tighten the fit. 

Usage and Maintenance

• Normally, it is designed to be worn for 1-3 hours.
• However, the duration for wearing the knee sleeve can vary depending on specific needs and the activity.
• In general, we recommend that you consult with a healthcare provider or a medical professional to determine the appropriate duration for wearing it each day. They can provide you with tailored advice based on your condition and any specific goals you may have.

• Yes, the Knee-On knee sleeve is designed to be worn during sports or physical fitness activities. It can provide support, compression, and stability to the knee joint, which may help with reducing discomfort and preventing injuries. 
• However, it’s important to note that the knee sleeve is not a substitute for proper warm-up, technique, or addressing underlying issues. 
• If you have any concerns or specific conditions, it is best to consult with a healthcare professional to ensure that wearing the knee sleeve during sports or physical activity is appropriate for your situation.

• Hand wash or machine wash on a gentle cycle using mild detergent. Avoid using bleach or fabric softeners as they can degrade the materials.
• Allow the knee sleeve to air dry in a well ventilated area. Avoid using a dryer or direct heat as it can damage the elastic properties of the sleeve.
• It is a good practice to clean your knee sleeve regularly, especially if you use it during sweaty activities or sports. 
• Store your knee sleeve in a clean, dry place when not in use. Avoid folding or crumpling it excessively to maintain its shape.

Comfort and Support

Medical Considerations

• The Knee-On knee sleeve can provide a certain level of support for general knee stability and compression. However the level of support needed for specific conditions can vary. 
• While the knee sleeve can be beneficial for mild to moderate knee discomfort, general support, and protection during activities, it may not provide sufficient support for certain specific conditions or more severe injuries. 
• If you have a specific knee condition or injury, it is important to consult with a healthcare professional or a specialist such as an orthopedic doctor or physical therapist to evaluate your condition and provide guidance on the most appropriate type of support or treatment based on your specific needs.

• While knee sleeves are generally safe to use, it is a good idea to consult with a healthcare professional before using one, especially if you have a pre-existing knee condition, injury, or concerns about your knee health.

• No, a knee sleeve should not be used as a substitute for medical treatment. While the Knee-On knee sleeve can provide support, compression and some relief for mild knee discomfort, it does not address the underlying causes of pain or treat medical conditions.
• If you are experiencing persistent knee pain, have a known knee injury, or have any concerns about your knee health, it is essential to consult with a healthcare professional.

Shipping

• Please allow 24–48 hours processing time for your order to ship out. Average shipping times are 3-5 days.
• Tracking numbers will be updated within 24 hours after your order has been SHIPPED.

Refund Policy

• To start a return, you can contact us through our Chat. 
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• We offer a 100% money back guarantee. If the product is defective,  damaged, or you are dissatisfied, we give you 30 days from ship date to send it back to us for a full refund. 
• Unfortunately, we do not accept items that have been worn, washed, or have visible signs of use. You can try it on and walk around the house, but please do not use it for physical activities prior to returning it. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.
• Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

• You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already shipped, please use our easy return system to get a full refund.

• Absolutely! We are here to help. Please send us a message through Chat on the website and we will be happy to assist you in any way we can. For a prompt response please attach your order number and address the problem clearly.